The programme is available in 2 duration modes:
- 6 Months
- 9 Months
10. Customer Service
Course title : 10. Customer Service
Step into the world of exceptional customer service with our immersive course that goes beyond theory to provide hands-on experience. Dive into real-world case studies and practical insights that will equip you with the skills needed to excel in today's digital-savvy marketplace. Learn how to effectively communicate with customers, resolve conflicts, and build lasting relationships that drive loyalty and satisfaction. Whether you're a seasoned professional or just starting out, this course will empower you to deliver top-notch service that sets your brand apart. Elevate your customer service game and take your career to new heights with our dynamic and engaging program.
Description
This course is designed to equip you with the essential skills and knowledge needed to excel in customer service roles. Learn how to effectively communicate with customers, resolve conflicts, and exceed expectations. Through interactive activities and real-world scenarios, you will develop a customer-centric mindset and enhance your problem-solving abilities. Gain insights into building strong relationships with clients and creating memorable experiences. Whether you are new to customer service or looking to enhance your existing skills, this course will provide you with the tools to deliver exceptional service and drive customer satisfaction. Take the first step towards a successful career in customer service today!
Why Online ?
- Cost effective - Typically UK diploma starts from GBP £3000 per annum, but with online study, you can enjoy saving more than 60% on your educational investment.
- Practical Content - The coursework is immediately applicable to the careers, and you can earn long-term gains including increase in salary and promotions
- Study anytime, anywhere - You don't have to attend a College campus, so you can study from anywhere in the world. The online delivery enables you to download the lecture notes, submit assignments wherever you are.
- Assessments - Assessment is via assignment submission
Who is this course for?
| Are you looking to enhance your customer service skills and excel in your career? |
| This course is perfect for anyone working in the UK customer service industry, whether you are just starting out or looking to advance your career. |
| Did you know that 78% of UK consumers have bailed on a transaction or not made an intended purchase due to a poor customer service experience? |
| By taking this course, you will learn valuable skills to provide exceptional customer service and retain customers, ultimately boosting your company's bottom line. |
| With 70% of buying experiences based on how customers feel they are being treated, mastering customer service is essential for success in today's competitive market. |
| Join this course to gain the knowledge and tools needed to deliver outstanding customer service and stand out in your industry. |
Career path
| Customer Service Representative | Customer Support Specialist |
| Client Success Manager | Technical Support Agent |
| Call Center Operator | Customer Experience Manager |
Duration
Course Delivery
Online
Entry Requirements
In order to apply you should have either:
- OR;
Course Content
-
• Understanding Customer Service
• Effective Communication Skills
• Handling Difficult Customers
• Building Customer Relationships
• Problem-Solving Techniques
• Conflict Resolution
• Time Management in Customer Service
• Customer Service in the Digital Age
• Customer Feedback and Improvement
• Customer Service Best Practices
Assessment
Assessment is via assignment submission
Fee Structure
The fee for the programme is as follows:
- 6 Months - Accelerated mode @ GBP £1250
- 9 Months - Standard mode @ GBP £950
Fee payment plans
The programme offers following fee payment plans:
-
6 months programme● Payment option (a): GBP £416 x 3 monthly instalments
● Payment option (b): GBP £1187.50 x 1 instalment (We offer 5% bursary on total fee for students opting to pay in full)
9 months programme● Payment option (c): GBP £190 x 5 monthly instalments
● Payment option (d): GBP £475 x 2 quarterly instalments
● Payment option (e): GBP £902.50 x 1 instalment (We offer 5% bursary on total fee for students opting to pay in full)
How to apply?
Simply follow the 2 steps given below to apply:
1. Fill application form on-line at https://www.educationtraining.org.uk/enrolment-form/start.html
2. Pay application fee of GBP £10
(This can be paid online using credit or debit card)
Please visit our online application form to apply.